Online tracking information

• Tracking begins on the origin postal website within 5-9 days from the date of shipment. Tracking begins on the destination countries postal website once the package has entered the country. Visit our Tracking Information page for more information on how to view online tracking information. Tracking number for your package is sent out in the shipment email.


• If your country is not listed in the table below, the please Contact Us at anytime for more information.

Free shipping via international airmail

• All package are shipped via international airmail. There are no additional shipping or packaging charges. All orders qualify for Free Shipping.


• High value orders and orders which exceed 2 kg in final shipping weight are automatically split into multiple shipments to avoid customs control problems which may arrise in your country. The split shipments would result in a slightly longer delivery time period.

Non-receipt of your order

• If tracking information does not begin to show online within 2 weeks maximum from the date of shipment, please contact us immediately to trace down your package. We will need to start an investigation with our local post office to trace your package.


• If you have missed delivery of your order, kindly contact your local post office and provide them the tracking number. You will have to get in touch with them for redelivery of your order. For most countries, the online tracking information on your local post office website will show this update.


• If your order does not reach you within the maximum delivery time frame as mentioned in the table below, please contact us immediately as we will have to begin an investigation with the international postal union. This is a time consuming process and can take upto 10-15 additional days. We will resolve all complaints within this maximum time frame of 15 days as indicated here, over and above the maximum delivery time period as stated in the table below.