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FAQ's - Frequently asked questions

Why buy from us

  • » 100% Safe and secure with a 30 Day buyer protection policy
  • » Fast shipping of products from our depots in India.
  • » Fast customer response & service. Contact Us at anytime!

Are there any additional shipping, postage, packaging or handling charges?

  • » All orders are eligible for Free Shipping. The price displayed is the final product price.

Do you ship worldwide?

  • » Yes, we ship products worldwide to all countries via International Airmail. A tracking number is sent for all shipments.

What is your buyer protection or return policy?

Are there any customs duty, VAT or other hidden charges?

  • » We are not responsible for any charges charged by your local post office or government.
  • » You are responsible for all of these charges that may be levied by your country or post office.
  • » As we are based in India, we have no control over this. Each country has their own charges.
  • » Most countries do not charge anything for personal imports. Visit our Terms & Conditions page for more information.

Do you do PO Box / APO / FPO military address shipping?

  • » Yes, our shipping is worldwide. Delivery time for such addresses is always longer.

Where do you ship from & what is the delivery time?

  • » Everthing is shipped from our warehouse in India.
  • » As packages are shipped by International Airmail, they are processed by post offices.
  • » Post offices are government owned & are slow in their operations. Customs delays also happen.
  • » Delivery time thus varies between 10-25 days for most of the countries we ship too.
  • » We have seen packages being delivered in under 2 weeks and also take upto 1 month for delivery.
  • » Visit our Shipping Information page for more information.

How would I receive my order?

  • » All packages are delivered by your local post office in your country only.

What if I miss a delivery or am not at home?

  • » Please make sure someone is there to receive your order. A signature is required to accept delivery.
  • » If you miss delivery, a note is left behind by your post office. Please contact your local post office immediately.
  • » Redelivery is always possible once you contact your local post office.

How can I track my order?

  • » For most countries tracking is available on the post office website of your country.
  • » Tracking generally starts once the package enters your country and is being processed by customs.
  • » A tracking number is sent in your shipment confirmation email.
  • » Visit our Tracking Information page for more information.

Will I be sent fresh products?

  • » Yes, we try our level best to send you products from the latest batch.

Is there discreet packaging available?

  • » Yes, all orders are packaged and shipped in a discreet manner.

How can we contact you?

  • » For easy access to most of our website, please visit the Help Center. Alternatively, visit the Contact Us page to reach us at anytime.

How do I trust you and know that your website is honest in its transactions?

Complete information for all areas of our website is detailed in the About Us, Terms & Conditions, Shipping Information, Payment Information and Privacy Policy pages.

If you still have any further questions, please Contact Us at anytime.